Shipping & Returns
All orders are currently shipped via Australia Post (Domestic) and Pack & Track (International). Once your order has been dispatched, you will receive email confirmation with relevant tracking details.
Express AusPost - $10 (1-3 business days)
Standard Pack & Track - $20 (3-10 business days)
Express Post - $30 (2-3 business days)
Standard Pack & Track - $25 (5-10 business days)
Express Post - $45 (3-4 business days)
Standard Pack & Track - $30 (5-10 business days)
Express Post - $50 (3-4 business days)
Standard Pack & Track - $25 (5-8 business days)
Express Post - $50 (2-4 business days)
Rest of the world
Standard Pack & Track - $35 (6-12 business days)
Express Post - $50 (3-5 business days)
- All orders cannot be cancelled once confirmed
- The above details of shipping time frames are estimates and do not account for unexpected delays. ASARA SWIM cannot be held accountable for any unexpected occurrences once your order has been dispatched.
- Please note that we cannot ship to PO boxes
- Please ensure to correctly enter all shipping details as we cannot change them once your order has been confirmed. If the order has been dispatched with incorrect details, you will be responsible for re-distribution costs once the parcel has arrived at our office.
- Any additional customs fees, duties and taxes are at the responsibility of the customer. Please note that any abandoned parcels that are returned are not eligible for a refund.
- ASARA SWIM cannot be held accountable for loss or damage of parcels once in the hands of the courier.
RETURNS & EXCHANGES
All products sold are non-refundable.
We are happy to offer exchanges for any pieces that have not had any sign of wear - for reasons that such as exchanging for another size, style or colour within 7 days of consumer receiving the goods. We do not offer refunds for change of mind, only for items that are deemed faulty by ASARA.
If you wish to exchange/return an item, please contact us to obtain a return form.
Please note that the completed form and parcel must be sent to us within 7 days of receiving your garments otherwise we have the right to reject your return.
We do not accept returns nor exchange sale items once sold.
All shipping costs to and from our office are up to the responsibility of the customer - we advise sending items with tracking as we will not be held accountable for any parcels that are delayed or missing.
If you require any assistance in regards to returns and/or exchanges please email firstname.lastname@example.org.
Still unsure of which size to go for? Feel free to email info@asaraswim with further enquiries as we'd be happy to help. X