COVID19 SHIPPING & DELIVERY FAQs
Firstly, we’d like to thank all you beautiful souls for your continuous love and support as we cope through these uncertain times ♡
We have been receiving enquiries in regards to shipping and delayed deliveries, so we hope to answer your questions below as well as provide shipping information related to specific countries. If you do not see your country listed below and/or have any further queries, pleases feel free to contact us firstname.lastname@example.org.
As of May 21st , we are offering express shipping on all international orders at the rate of standard shipping (rate varies depending on the region/country). Please select ‘Standard Pack & Track’ when choosing a shipping option at checkout. Please note that express parcels are experiencing delays up to 2-4 weeks and will not be delivered in the usual time frame of 3-5 business days.
Update 8th June 2020: Air freight shipping has resumed for CANADA and UAE. Express shipping is offered for the rate of standard shipping.
Update 1st July 2020: Express shipping is no longer available for UAE. Standard shipping is currently the only available air freight shipping option - estimated delivery period is 4-8 weeks.
Update 22nd July 2020: Express shipping to United Arab Emirates (UAE) has resumed. Express shipping is offered for the rate of standard shipping.
Standard shipping rates (Australian Dollars) -
USA, CANADA & ASIA $25
EUROPE & REST OF THE WORLD $35
Express shipping with Australia Post on all orders. Delivery timeline is 2-5 business days depending on your city/state.
Note for all international parcels –
Once parcels have been dispatched from our office and scanned at a processing facility here in Australia, we have recognised the next scan to be once it has arrived in the destination country. Please do not hesitate if it has been a few days and tracking still states that it is ‘awaiting departure’ – your parcel is currently on its way and will be updated once it has been scanned at your closest major sorting facility in your city/country.
Parcels that have been shipped prior May 21st via standard shipping (worldwide) are currently experiencing delays of up to 3-7 weeks.
Unfortunately we cannot provide an exact delivery date due to the current circumstances.
Please note that listed timeframes are an estimate and are not a guarantee - orders cannot be cancelled nor refunded due to delayed delivery.
SHIPPING VIA SEA MAIL ONLY to CZECH REPUBLIC / DENMARK / FINLAND / GREECE / ISRAEL
The only available shipping option to these destinations is via sea mail. Estimated delivery time is 40-60 business days. We are offering free shipping for customers based at these destinations if choosing this shipping option.
SHIPPING HAS BEEN SUSPENDED FOR THE TIME BEING FOR THE LISTED COUNTRIES BELOW